Our Consulting Services

Order Processing

What We Can Do?

A typical customer order goes through the following cycle:

1. Order initiation
2. Order planning
3. Order generation
4. Cost estimation and pricing
5. Purchase order receipt and entry
6. Order selection and prioritization
7. Engineering
8. Material planning
9. Scheduling
10. Make product or provide service
11. Inspection
12. Shipping
13. Billing
14. Payment receipt
15. Returns and claims
16. Post-sales service

The following are general steps of our methodology:

1. Map "As Is" or "Current Condition" with appropriate tools (IDEF, VSM, etc.)
2. Discuss and debate the cracks and drawbacks of this "As Is" model
3. Create " As Should Be" or "Future Condition" map
4. Implement the map with appropriate software
5. Define customer order cycle management (COCM) metrics including cash conversion cycle (CCC)
6. Create a monitoring system for COCM