Natura Consultancy Services
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Our Consulting Services

Order Processing

What We Can Do?

A typical customer order goes through the following cycle:
  1. Order initiation
  2. Order planning
  3. Order generation
  4. Cost estimation and pricing
  5. Purchase order receipt and entry
  6. Order selection and prioritization
  7. Engineering
  8. Material planning
  9. Scheduling
  10. Make product or provide service
  11. Inspection
  12. Shipping
  13. Billing
  14. Payment receipt
  15. Returns and claims
  16. Post-sales service
The following are general steps of our methodology:
  1. Map "As Is" or "Current Condition" with appropriate tools (IDEF, VSM, etc.)
  2. Discuss and debate the cracks and drawbacks of this "As Is" model
  3. Create " As Should Be" or "Future Condition" map
  4. Implement the map with appropriate software
  5. Define customer order cycle management (COCM) metrics including cash conversion cycle (CCC)
  6. Create a monitoring system for COCM
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