Our Consulting Services

Lean Service

What We Can Do?

The concepts underlying lean service boil down to six simple principles that correspond closely with those of lean production.

1. Solve the customer's problem  completely  by insuring that all the goods and services work, and work together.
2. Don't waste the  customer's time .
3. Provide  exactly  what the customer wants.
4. Provide  what's  wanted exactly  where  it's wanted.
5. Provide what's wanted where it's wanted exactly  when  it's wanted.
6. Continually aggregate solutions to reduce the customer's time and hassle.

The following are general steps of our methodology:

1. We will study and map your service processes ("problem-to-repair" cycle)
2. Map "As Is" or "Current Condition" with appropriate tools (IDEF, etc.)
3. Discuss and debate the drawbacks of this "As Is" model against the six principles of learn service listed above
4. Create "As Should Be" or "Future Condition" map
5. Implement the map with appropriate software (finite capacity scheduling software)
6. Define and implement service chain metrics